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IlkaWork

ValentinaLiliann_Frangi

ValentinaLiliann_Frangi

Advisor - Front & Back Office Specialist
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Esperienza lavorativa
  • Legal CounselConsulcesi Group - Balerna, CH
    09/2021 - 10/2022

    • Analysis of the case presented by the customer and its documentation
    • Customer management and organization via CRM
    • Effective communication with clients in helping them interpret laws, rulings and regulations of interest
    • Update on the outcome of hearings

  • Scientific AdvisorSorgente Staminali srl - Milano, IT
    09/2019 - 08/2021

    • Needs analysis and targeted counselling
    • Customer management via CRM
    • Order tracking
    • Staff training for 12 new employees

  • Project ManagerBlunotte Eventi sagl - Chiasso, CH
    02/2017 - 08/2019

    • Concept development in line with customer demand
    • Technical and design realization of large private events
    • Analysis, management and customer loyalty

  • Client AdvisorSmartbox Group - Milano, IT
    11/2013 - 12/2016

    • Analysis, management and customer loyalty
    • Customer service during the purchase of products
    • Achieving the customer experience

Formazione scolastica
  • LaureandaUniversità Cattolica del Sacro Cuore - Milano, IT

    Laurea Magistrale in Giurisprudenza